Frequently Asked Questions
Everything you need to know about shopping with ELK AU
What are your shipping options and delivery times?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
ELK AU offers a 30-day return window for all full-priced items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for our unique silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Klarna.
Are ELK products ethically made?
Sustainability and ethics are at our core. We work closely with our global suppliers to ensure fair labor practices and utilize high-quality, responsibly sourced materials in every collection.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.